Shipping & Returns
Clear guidance for shipping, returns and finding the right fit—before and after your order arrives.
Shipping
Calculated at checkout
Returns
Request within 14 days
Return & Reorder
Secure your preferred size first
Every Manakai order is prepared with care on Maui.
Orders placed Monday through Thursday are normally processed and shipped the next business day. Orders placed Friday through Sunday are normally shipped Monday.
Manakai ships Monday through Friday, excluding postal holidays. Once your order is on its way, you will receive an email with tracking information.
USPS Priority Mail and Priority Mail Express are available for eligible domestic orders.
Available services, delivery estimates and rates are calculated at checkout according to the destination and package.
Carrier transit estimates begin after an order has shipped and are not guaranteed.
Available international USPS services and rates are calculated at checkout according to the destination and package.
Manakai does not collect import duties, taxes, brokerage fees or other destination charges. Any such charges assessed upon arrival are the customer’s responsibility.
International delivery estimates do not include time spent in customs. Customs procedures and delays are outside Manakai’s control.
Tracking & delivery
Please provide a complete and secure delivery address. Address changes can only be accommodated before an order has been fulfilled.
If a package is returned because an address was incomplete or incorrect, additional postage may be required before it can be sent again.
If tracking shows a package as delivered but it cannot be located, please contact Manakai promptly. We will assist with the available carrier inquiry process, although recovery or replacement cannot be guaranteed for packages confirmed as delivered.
If an international shipment is refused or remains unclaimed, any eligible merchandise refund will be considered only after the package has returned to Manakai. Original shipping, return postage, duties, taxes, brokerage fees and other charges incurred may be deducted where permitted by law.
Return eligibility
Full-price merchandise may be considered for return when Manakai is contacted within 14 calendar days of delivery.
Before sending anything back, contact Manakai for authorization and return instructions. Approved returns must be mailed within seven calendar days of authorization.
Every return is inspected. Merchandise that does not meet these conditions will not qualify for a refund and may be returned to the customer at their expense.
A simpler exchange
Manakai does not process traditional exchanges. To receive another size or style without waiting for a return to arrive, follow the Return & Reorder process.
Contact Customer Care within 14 calendar days of delivery for authorization and return instructions.
Place a separate order for the preferred size or style to secure available merchandise.
Mail the approved return within seven calendar days using a tracked service. Return postage is the customer’s responsibility.
After inspection, an eligible refund is processed to the original payment method within five business days.
Replacement merchandise is not reserved while a return is in transit.
Refund details
Original shipping, expedited shipping and handling charges are nonrefundable except where required by law or when the return results from a Manakai error.
Manakai is not responsible for return packages lost in transit. Please retain the tracking number until your refund has been completed.
Incorrect or damaged orders
If your order arrives damaged, defective or incorrect, contact Manakai within three calendar days of delivery.
Please include your order number, a description of the issue and clear photographs. Do not send the item back before receiving instructions.
International notice
Return and final-sale conditions may vary where mandatory consumer protections apply. Nothing in this policy limits rights available under applicable consumer law.
Need assistance?
For sizing guidance, delivery questions or assistance with an existing order, Customer Care is here to help.
